Q&A

Answering Common Questions

Are the wall panels waterproof?

Yes. HERATIC wall panels are made from PVC/Composite plastic with a special structure that makes them 100% waterproof, moisture-resistant, and resistant to decay unlike natural wood. The product is particularly suitable for the hot and humid climate of Vietnam and areas such as living rooms, bedrooms, kitchens, or areas with high humidity.

 

HERATIC cladding panels are best suited for interior spaces. For outdoor areas, the product can still be used in sheltered locations, limiting direct exposure to sun and rain over extended periods. To ensure optimal durability, customers should consider other specialized outdoor materials.

 

Cleaning and maintaining the cladding panels is very simple:

Wipe with a soft cloth and clean water.
A mild cleaning solution can be used.

Avoid using sharp objects that may scratch the surface.

Thanks to its high-quality film coating, the product is resistant to dust, easy to clean, and always maintains its pristine appearance.

 

HERATIC applies a clear warranty policy:

Product exchange if there are technical defects from the manufacturer (warping, cracking, etc.)
Conditions: the product must not have been cut or used
Support for the recovery of excess waste according to company policy

We are committed to accompanying customers throughout the product’s usage.

Helping customers save time and easily access information.